Customer FAQs – Booking Training & Experiences

How do I book a course or experience?

Browse available training courses and experiences, select your preferred option, choose a date, and complete your booking securely through our platform.

Is payment made directly through Match Marine?

Yes, all payments are processed securely via our platform. We handle transactions to ensure a smooth and safe booking experience.

Can I contact the provider before booking?

Yes! You can message the provider at any time before booking to ask questions or get more details about the course or experience.

What happens after I make a booking?

Once your booking is confirmed, you’ll receive a confirmation email with details. Providers will often reach out to you independently as well.

Can I modify or cancel my booking?

You can cancel your booking up to 7 days before the start date for a full refund. After that, cancellation policies are at the providers discretion. Match Marine will always refund a customer when the provider cancels.

Do I need any experience to book an activity?

It depends on the activity. Some experiences require no prior knowledge, while others may need qualifications or experience. Check the listing for specific requirements.

What if the weather is bad on the day of my booking?

Many providers have weather-related policies. If bad weather prevents your activity from taking place, the provider may offer a reschedule or refund.

How do I know the provider is reputable?

We verify providers to ensure quality and reliability. You can also check reviews from other customers before making a booking.

Can I book for a group?

Yes! Many providers offer group bookings.

Is my payment secure?

Absolutely. We use Stripe, the trusted payment gateway, to ensure your transactions are safe and secure.